FAQ

How do I contact Dockstr?
To get in touch with our team send an email to contact@dockstr.com for general enquiries and to support@dockstr.com for website related questions.
Can I use Dockstr as a broker?
Brokers, agents and consultants can use our platform to list and find equipment. For this, they need to get a Dockstr account. If they want to list equipment on behalf of a customer, we require confirmation of representation from the equipment owner.
How do I get a Dockstr account?
To register on our platform and get a Dockstr account, you need to fill out the form on the registration page or use your LinkedIn account. You will receive an email shortly after, requesting to confirm your email (If you do not receive it within 24 hours, please contact us). Once your email is confirmed, our team will review and approve your account to grant you access to the Dockstr marketplace.
How do I list equipment on Dockstr?
Listing of equipment on our platform is simple and available only to Dockstr users. Once you have a Dockstr account, you can create a listing which will be reviewed and approved by Dockstr before being published on the Marketplace.
What are the fees to use Dockstr as a Buyer?
On Dockstr, it is free to contact sellers and make enquiry if an equipment, a product or a company is of interest. In addition, buyers can create RFI/RFQ for free if you can't find what you are looking for on the marketplace. For sellers, please refer to the pricing section of the site to review and select the plan which suits you best.
What are the requirements to be approved as a user of the site?
If you register with your professional email address the approval process can be immediate if we know your company. If you have signed with an email address such as Gmail or work for a company which we do not recognise, we will make contact with you and perform a KYC before approving you account.
How do I login?
User can login with their registered email address and password via “Login” on the top menu bar.
What is the privacy policy of Dockstr?
Dockstr complies with the principles of the European Data Protection Directive when dealing with all data received from visitors to the site. We only hold the data necessary to offer services provided on our website and all the data of users is encrypted on our platform. We never sell, rent or exchange our user's data with any third party.